NAWG

Issue 105848 – Website: documents not loading Show all…

Type: Problem

State: Under test

Severity: Major

Priority: High

Found release: P.10.0

Fixed release: P.12.0

Description:

Some documents are not loading when attempting to display them. However, some seem to work fine. Examples given below.

Documents Display Correctly

Document	Link
26-Mar-2026 technology report.	test.nawg.co.uk/document/406483
2026 members' competition rules.	test.nawg.co.uk/document/568368
Individual application form 2026.	test.nawg.co.uk/document/490385

Documents Fail to Load

Document	Links
Membership data improvements.	test.nawg.co.uk/document/516641 test.nawg.co.uk:9751/document/516641 172.236.15.121/document/516641 172.236.15.121:9751/document/516641
Link magazine February 2026.	test.nawg.co.uk/document/1260200
Newsletter January 2026.	test.nawg.co.uk/document/2260100 test.nawg.phoenix/document/2260100

This is quite serious because, for example, membership application forms cannot be displayed nor downloaded.

Resolution:

[21-Mar-2026 Kevin] Started investigating. The issue may be related to Cross-Origin Resource Sharing (CORS) policy.

[28-Mar-2026 Kevin] The problem seems to be related to temporary directories and files in "/var/lib/nginx/proxy/" having the wrong ownership: "www-data" rather than "nawg-sys". A hangover from before we changed the user account under which the NginX web server runs. Removing the old files and restarting the NginX service seems to have solved things.

Reported by: Kevin Machin

Assigned to: Kevin Machin

Author: Kevin Machin ♦ Created: 17-Mar-2026 ♦ Access: public ♦ Issue: site-documents-not-loading